Privacy Policy for Gumnut & Grind
At Gumnut & Grind, located at 2847 Flinders Street, Melbourne, VIC, 3000, Australia, we are committed to protecting your privacy. This Privacy Policy outlines how our online platform collects, uses, and safeguards your personal information when you interact with our website, which showcases our menu, allows for online ordering (pickup/delivery), and facilitates catering inquiries.
Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identification Information: This includes your name, email address, phone number, and physical address provided when you place an online order, make a catering inquiry, or sign up for our newsletter.
- Transaction Data: Details related to purchases you make through our online platform, including products ordered, payment method (though we do not store full credit card details on our servers), and order history.
- Technical Data: Information gathered automatically when you access our site, such as your IP address, browser type, operating system, referring pages, and interaction patterns with our online content. This helps us understand how our site is used and improve its functionality.
- Usage Data: Information about how you use our site, including the pages you visit, the time spent on those pages, and other statistics.
How We Use Your Information
The information we collect is used for the following purposes:
- To process and fulfill your online orders, including coordinating pickup or delivery.
- To respond to your catering inquiries and provide information about our services.
- To improve and personalize your experience on our online platform.
- To communicate with you about your orders, services, offers, and promotions that may be of interest (if you have opted in).
- To monitor and analyze trends, usage, and activities in connection with our services to ensure the efficient operation of our site.
- To detect, prevent, and address technical issues or fraudulent activities.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business (e.g., payment processors, delivery services, IT support), or servicing you, provided that those parties agree to keep this information confidential and comply with relevant privacy laws.
- Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include secure servers and data encryption where appropriate. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Data Protection Rights (GDPR and Australian Privacy Principles)
In accordance with the General Data Protection Regulation (GDPR) and the Australian Privacy Principles (APPs), you have certain rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The Right to Erasure (Right to Be Forgotten): You have the right to request that we erase your personal data under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details below.
Cookies
Our online platform uses "cookies" to enhance your experience. Cookies are small files placed on your device through your web browser that enable the site's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you turn cookies off, some features that make your site experience more efficient may not function properly.
Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, your personal data, or your rights, please contact us:
Gumnut & Grind
2847 Flinders Street,
Melbourne, VIC,
3000
Australia